Under our warranty this means that for 1 year from the date of purchase, we’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. 

We work with top manufacturers to create handcrafted, responsibly sourced pieces that are made to last. We’re confident in the quality of our product hence the 1-year coverage. This also means that the warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of DRAE Collection.

Please send us an email to info@draecollection.com with the following details. 

• Order number
• Name of the product 
• Brief description of the damage and location of it
• Clear photos and videos of the product (1 photo of the entire item and 1 close-up of the defect area)

Important

1. Items purchased through a third-party vendor (outside of Draecollection.com) are not covered under DRAE Collection’s warranty. Please reach out to the company the items were purchased from.

2. We do not recommend having our products worked on by outside jewellers as this voids any potential for a replacement (should a defect develop due to their work). This includes resizing or any type of repair work. 

3. Please note that in order for us to continue improving, we may require any defective piece to be sent back to us for inspection and quality auditing.

4. Promotional products may be excluded from our warranty policy.