Can I cancel, modify my order, or change my shipping address?
- As we process and ship the order within a few business hours, if any changes need to be made to your order we ask you to contact our customer service at info@draecollection.com as soon as possible.
- If your order has been shipped, you can return or exchange your items once received.
- We cannot make any changes after the order has been shipped.
What are your shipping fees and delays?
Enjoy Free standard shipping on orders over £100 (before taxes) within the United Kingdom
UNITED KINGDOM
Shipping time within the UK range between 1-4 business days.
Standard Shipping : £3.98
Expedited Shipping: £6.98
EUROPE
Shipping time within Europe range between 3-5 business days.
Standard Shipping : £15
INTERNATIONAL
*Australia, United Arab Emirates, Kuwait, Saudi Arabia, Singapore, Qatar, China, Japan
Shipping time for international orders range between 5-7 business days.
Standard Shipping : £20
DUTIES AND CUSTOMS
International and EU customers may need to pay sales tax, duty, and/or customs charges. These charges are the responsibility of the customer and are not included in the order cost or shipping fee. Taxes and customs charges vary by country of the shipping address.
We recommend contacting your local customs office to determine applicable taxes and fees. DRAE COLLECTION is not responsible for any additional taxes and customs charges requested during shipment.
My package says it was delivered, but I have not received it?
- At times, orders are delivered 1–3 days after the tracking being updated as delivered.
- We require our customers to wait 3 business days, if not received after the 3-day period, please contact our customer service for assistance at info@draecollection.com
My package says it was returned to sender, what do I do?
- This means there was an issue or missing a part of your shipping address.
- Please contact our customer service at info@draecollection.com, they will be able to fix the issue and send you back your package.
