DRAE COLLECTION offers exchanges by mail.

• Once you receive your order, you have a 14-day exchange period.

• Email DRAE COLLECTION with your order number, full name and complete address. As well as indicating the items you wish to exchange. (Exchanges can be made for the same product or another product equalling the same value.)

• Our customer service team will respond within 24 business hours and will be happy to send you a return label via email.

• All exchanges must be in their original packaging, and in the same condition they were received in.

• We offer store credit or exchanges for items that meet our return criteria. (We do not provide refunds.)

A $15 USD (for U.S. customers) or $20 CAD (for Canadian customers) fee will be applied to all exchanges and store credit transactions.

Once your order has been delivered, you have 14 days to initiate an exchange. Please email us at info@draecollection.com with the following details:

• Your order number

• Your full name

• Your complete address

• The items you wish to exchange

Exchanges can be made for the same product or another product of equal value.

To qualify for an exchange:

• Items must be in their original packaging

• Items must be unworn and in the same condition as received

Our customer service team aims to respond within 24 to 72 business hours to assist you promptly.

Sale Items: All sale items are final sale at the time of purchase and cannot be exchanged or returned for store credit.

Final Sale Products: Solid Gold collection, earring backs, earrings, mystery products, free gifts and items purchased at pop-ups or sample sales are also final sale items.

Exchanged Items: Any items exchanged are considered final sale. No exchanges or store credit will be issued for these items.

All international orders are final sale. We do not offer exchanges or store credit once the order has been delivered.

For any inquiries or assistance, please contact our customer service team.